Can I pay by credit or debit card?
Yes, we accept all major Credit and Debit cards, including Amex

If I drive to you, can I leave my car when I collect my Motorhome?
Yes, we can allow 1 car parking space per hire in our secure area but we cannot accept any responsibility for loss or damage whilst it is parked however we do have CCTV to protect your vehicle

Is there a limit to the number of miles during my hire?
No, you have unlimited mileage included in the hire price

What can I tow behind the Motorhome?
You can tow anything such as a boat or trailer, providing it is legal to do so. The maximum tow weight varies between 1200kg - 2000kg (braked) depending upon the vehicle and the towball nose weight is less than 120kg. Please let us know if you plan to tow behind the motorhome and the weight of your trailer.....

Are Motorhomes easy to drive?
If you have never driven a vehicle of this size before, with just a little practice you will soon become comfortable driving our modern Motorhomes. The excellent seating position, power steering, and large mirrors will help you to quickly settle in to driving away for your holiday. We are happy to come with you for an initial drive as part of the handover.

When can I collect the Motorhome?
For weekly and weekend hires collection is between 4.00pm and 6.00pm on the Friday afternoon. For mid week hires collection is between 4.00pm and 7.00pm on Monday. You can always call us a few days before and if your vehicle isn't on hire you may be able to come earlier in the day.

When do I have to return the Motorhome?
For weekly and mid week hires, returns need to be between 9.00am and 10.30am on the Friday. For weekend hires returns need to be between 9.00am and 10.30 am on the Monday. Sorry we do insist on you being punctual as we want to make sure the vehicle is fully prepared for the next group to enjoy their holiday.

N.B If you return the Motorhome when it is dark, we will be unable to do an outside check. This has to be done in daylight.

How long should I allow for the handover at the beginning of my holiday?
If it's your first time with a Motorhome we would like to spend at least an hour with you running through the fittings, so you feel comfortable and if you feel you need longer that won't be a problem

Can you collect me from a Railway Station or Airport?
Yes of course we can, there is a charge for this service but one of our representatives can be waiting with a sign board at the station entrance or at the arrivals gate at the airport to greet you. Our nearest airport is Nottingham East Midlands, which is serviced by Easyjet , BMI Baby, Ryanair amongst others. Our nearest railway station is Long Eaton or Derby.

If I'm travelling to you from abroad can I leave my suitcases with you when I've unpacked?
We are more than happy to store your suitcases for you - this gives you more room in the Motorhome.

Can I smoke in the Motorhome?
Sorry but we have a strict NO SMOKING policy in the Motorhome

Can I bring animals on holiday with me?
Our Carioca 625 is available for you to take your pet on holiday with you.

How does the insurance work?
Our motorhomes carry comprehensive motor insurance for the UK mainland which can be extended to Western Europe, this is to cover damage to the vehicle or to third parties. If there is damage to the motorhome and the accident was your fault, your liability is the first £1,000, in the case of damage caused due to the third party we will retain the excess until it is agreed it is the other parties fault (unfortunately many people say it wasn't their fault and it turns out to be their responsibility once the facts are checked). For overhead damage (e.g. from trees) you are liable for the first £1,000. For write off or theft you are liable for the first £1,000. Please note acts of negligence or abuse are completely your responsibility. Insurance excess may vary according to your driving history, we will confirm at the time of booking.

Why do I have to pay a £1000 damage deposit?
This is the insurance excess and damage deposit during the hire and is fully returnable, within 48 hours after your holiday as long as the motorhome is returned undamaged, reasonably clean with the waste and toilet empty. This deposit can be charged to your credit card if required but will be subject to a 2% surcharge.