Drivers
On collection of the Motorhome the hirer/1st driver will need to present their drivers license, both parts if new style photo card, and also 2 additional forms of identification, one a photo id e.g., passport and one a recent (within last 3 months) home id showing name and current address e.g. bank statement, phone bill, utility bill etc.We will require your consent to conduct any checks we deem necessary to confirm your identity and proof of your address. This may include contacting an information reference agency such as Experian. We will request this information from you on confirmation of booking, so that we complete the paperwork before you arrive. You must also bring it with you when you come to collect the Motorhome.

Drivers must be aged between 25 and 70, and held a full license for a minimum of 5 years and be in good health. Any endorsements (points) showing on a license will be considered on an individual basis, normally 3-6 points for speeding or traffic signal violations will not create a problem, but please check with us for confirmation of any additional insurance loading.

For visitors from abroad, licenses need to be in English or an International driving permit needs to be presented with your national license.

In addition to the main driver for a small charge, we are able to insure up to 2 further drivers on production of acceptable licenses

The final decision on suitability to drive rests with the company. No one other than the drivers named in the insurance proposal form may drive the hire vehicle.

Insurance

Our Motorhome has comprehensive insurance on the UK mainland for the named drivers listed on the hire agreement for the period of the rental please note this does not cover your personal property and you are advised to arrange holiday insurance.

Rentals to Ireland or Western Europe are not a problem, we need to know in advance and you will need to purchase our overseas travel pack.

If you are late in returning the Motorhome, a penalty of £75.00 per/part hour will be charged, this is partly to cover extending the insurance to avoid you driving uninsured and as compensation for the inconvenience caused to arranging a Motorhome for the next customers holiday.

When the vehicle is unattended, it must be locked, deadlocked and alarmed. Keys must be removed from the ignition when the vehicle is stationery.

A £1,000 damage deposit (£1,200 when travelling outside the UK) will need to be paid before the start of the hire. If the Motorhome is returned undamaged with a full inventory, full of fuel, reasonably clean with the waste water and toilet empty the deposit will be refunded to your card within 48 hours of return of the Motorhome(it may take longer to appear on your statement). This deposit can be paid by credit or debit card. If the deposit is paid by Credit Card, a 2% administration fee will be charged.

In the case of accident or damage your liability is up to £1,000 per accident or incident but in the case of theft or write off you will be liable for up to £1,000.

Damage caused to tyres/wheels, wing mirrors, glass, underside of the vehicle or overhead damage (defined as over 6feet/1.85metres) or the filling up with the wrong type of fuel will be the hirers’ responsibility and is not covered by our insurance.

In the case of damage due to negligence or in the case of damage to the interior, the full cost of rectification will be charged.

You must inform Xplore-It immediately of any Issues, Accidents, Incidents or Faults with or relating to the Vehicle or Hire.

Booking
Bookings can be made online, by phone or in person, our booking form must be completed and a deposit of £100 per week will need to be paid within 7 days of your initial request. Confirmation of your booking will then be posted or emailed.

The balance of the rental costs will need to be paid 6 weeks before the start of your hire.

On collection the damage deposit of £1,000 (£,1200 if travelling outside of the U.K.) will need to be paid by credit or debit card. If the deposit is paid by Credit Card, a 2% administration fee will be charged.

Cancellations
Should you need to cancel your rental we will endeavour to rehire the Motorhome, if successful will refund your payments less a £50 administration fee.

However if we are unsuccessful in re-hiring the Motorhome;

If the cancellation is more than 6 weeks prior to your booking, you will forfeit your deposit.

If you cancel less than 6 weeks before your booking you will forfeit the deposit and any hire fees paid

We recommend you take out adequate insurance to cover unforeseen cancellation.

If, on arrival to collect the Motorhome, your license is unacceptable due to endorsements, defacement or incorrect vehicle categories, no monies will be refunded.

Motorhome Collection and Return

Collections
For weekly and weekend hires collection is between 4.00pm and 6.00pm on the Friday afternoon. For mid week hires collection is between 4.00pm and 7.00pm on Monday. You can always call us a few days before and if your vehicle isn't on hire you may be able to come earlier in the day.

On collection
If its your first time with a Motorhome, we would like to spend at least an hour with you running through the fittings, so you feel comfortable and if you feel you need longer that won’t be a problem.

We will check your documentation and show you round the Motorhome to familiarise you with the vehicle and its fittings. We will agree any damage already present and also the inventory of equipment supplied.

Returns
For weekly and mid week hires, returns need to be between 9.00am and 10.30am on the Friday. For weekend hires returns need to be between 9.00am and 10.30 am on the Monday.

N.B If you return the Motorhome when it is dark, we will be unable to do an outside check. This has to be done in daylight.

Sorry we do insist on you being punctual, as we want to make sure the vehicle is fully prepared for the next group to enjoy their holiday.

Late returns will incur fees at the rate of £75 per/part hour.

As with collection, it takes about an hour for us to check the Motorhome back in and complete the paperwork.

On return;
The fuel tank needs to be full of diesel. If we require to put fuel in the vehicle on return, it will be charged at £1.25 per litre.

The waste water empty,

The toilet must be empty and clean. If the toilet is not emptied, a service charge of £25 will be deducted fro the deposit.

The Motorhome will be checked for damage and the inventory for any shortages

Breakdowns
All our Motorhomes carry full breakdown and recovery cover, in the case of breakdown or accident a 24 hour phone number is provided on the windscreen of the Motorhome.

The hirer is authorised to spend up to £50 on repairs and will be reimbursed on production of a valid VAT receipt. For amounts above £50 authorisation will need to be obtained from Xplore-it.

In the case of breakdowns, which are the fault of the hirer (e.g. filling with the wrong type of fuel), any costs incurred will be the responsibility of the hirer

Responsibilities and Liabilities
The hirer is responsible for any traffic offences committed against the road traffic act, parking fines or congestion charges whilst the vehicle is in their charge. Any charges becoming evident after the hire will be deducted directly for the customers’ credit / debit card.

The hirer is responsible for daily checks to the Motorhome of fluid levels, bulbs and tyre pressures.

The hirer is responsible for damage to tyres windscreens and overhead damage (damage above 6ft/1.85m).

The hirer is responsible for locking doors and windows and setting the alarm when the vehicle is left unattended.

Xplore-it-uk can accept no liability for replacement vehicle costs, travel or accommodation costs or consequential losses from a breakdown or accident.

Xplore-it-uk will make every effort to make sure your reserved Motorhome is ready on time, but in circumstances beyond our control where the vehicle is not available and a suitable alternative is unavailable our liability will be limited to refunding the payments made.

When the vehicle is in motion passengers must be seated in the designated seats wearing the seat belt provided, the gas must be turned off and any items not bolted down made secure.

Animals
We only accept pets in our Carioca 625. If you decide to ignore this policy valeting charges will be incurred as will the cost of replacing any items damaged by or from the smell of animals. There will be a minimum service / cleaning charge of £85if animals have been in the vehicle. This will be deducted from the deposit or charged to the customers’ credit / debit card.

Smoking
Xplore-it-uk operate a strictly enforced no smoking policy,

If you decide to ignore this policy valeting charges will be incurred as will the cost of replacing any items damaged by or from the smell of cigarettes, pipes or cigars etc